ScribeManager Updates

Mayday issue

2012-02-27T15:30:00.001-08:00

An issue was reported wherein when Mayday was turned on for a file and then turned off, the length of the file was reset to 00:00:00. This has been rectified.

Typist Group Issue

2011-12-20T04:45:00.000-08:00

An issue was reported whereby if an administrator set a job to "Auto-claim Enabled" and then tried to change a typist group to "All", ScribeManager would not save the change. This has been corrected.

Unrecognised domain

2011-09-06T13:16:00.000-07:00

An issue was reported wherein ScribeManager did not recognise an email address and therefore would not permit it to be entered for a contact. This happened because the contact in question had just changed their dns host and the new host had not yet propagated. This issue will self-rectify once the new dns details propagate, which normally takes 24-48 hours. In future cases, please contact ScribeManager support and request that they add the email address manually.

Jobs List page

2011-08-11T02:40:00.001-07:00

Following a request, the Jobs List page has been recoded to speed up loading time.

New Upload Tool integrated

2011-08-08T03:09:00.000-07:00

A new upload tool has been integrated into ScribeManager and has gone live as of 9 AM Monday GMT. This tool is the one used by Wordpress, and is expected to have a higher level of reliability for larger file uploads.

Uploaders may still use the YouSendIt feature or any other upload systems they already display on their upload page.

Download of Auto-Claim and Mayday Files

2011-06-16T03:46:00.000-07:00

Following a request, it is now again possible to download Auto-claim and Mayday files before claiming them. The previous concern on this subject has been removed by the new practice of ScribeManager emailing typists when they claim a file. They need to be able to produce that email to prove they claimed a file.

Billing method alteration

2011-06-02T06:56:00.000-07:00

Following requests from users, a "per page" method of billing and remuneration has been added to ScribeManager. "Per word", which was barely being used, has been removed. Users who wish to use "per word" should contact ScribeManager Support for details of workarounds.

File history

2011-05-23T13:51:00.001-07:00

An amendment has been made to ScribeManager such that when a file is "unallocated", i.e. is allocated from a typist to no typist, this is recorded in the History.

Auto-claim Emails

2011-05-23T13:48:00.000-07:00

A modification has been made to ScribeManager such that when a transcriptionist claims a file via Auto-claim or Mayday, an email is sent to them, and they are requested not to consider that they have definitively claimed the file until they receive that email.

This is to prevent transcriptionists from stating, for whatever reason, that they have claimed a file when in fact they have not.

Auto-claim Files on Jobs List Page

2011-05-20T08:59:00.000-07:00

On the Jobs List page, files that are eligible for auto-claim are now shown with green backgrounds even if Mayday files are available. This means that files may appear to the administrator as eligible for auto-claim but will not be seen on some typists' pages if Mayday files are visible there.

Firefox 4 alteration

2011-05-20T08:57:00.001-07:00

Further layout changes have been made to the Job Edit page following the release of the new version of Firefox. Functionality is not affected.

Auto-claim and Mayday Alteration

2011-05-20T08:56:00.000-07:00

Download links on the typist page for Auto-claim and Mayday files are now disabled, and are only enabled after the file is claimed. This has been implemented to prevent typists from transcribing files that they have not actually claimed.

QC Manager user type renamed

2011-05-17T15:15:00.000-07:00

To avoid confusion between the two issues of, A, a manager who is set as QC, and, B, a user with the role of QC Manager, the latter has been renamed to Restricted View.

Firefox 4

2011-05-09T07:03:00.000-07:00

An adjustment has been made to ScribeManager's Job Edit page to take account of the new Firefox 4, which was causing some text boxes to appear the wrong size.

File counting

2011-04-08T05:30:00.000-07:00

The ScribeManager Jobs List page now displays the number of files uploaded to a job, at the foot of the column. This is to assist in situations where a client uploads a very large number of files that would take too long to count manually.

File upload name display

2011-03-30T02:16:00.000-07:00

Administrators can now see the names of files that are uploading, rather than just their status.

Client logins - "upload status" view

2011-03-21T09:27:00.000-07:00

A request was received for ScribeManager user companies' clients to be able to see the upload status of their files when logging in or requesting account snapshots. This has been complied with.

Failed transcript uploads

2011-03-17T03:42:00.001-07:00

A request was received for administrators to be able to delete a transcript that failed to upload correctly. This has been complied with.

Deleted transcripts for unbound jobs

2011-02-10T05:53:00.001-08:00

A request was received for it to be possible for an administrator to expunge all traces of a "Deleted" transcript for an unbound job, in order to enable invoicing. This has been complied with.

Mayday issue

2011-01-28T03:19:00.001-08:00

An issue was reported where Mayday files were invisible to transcribers when not set to a group other than "All". This has been rectified.

Upload calendar

2011-01-21T12:29:00.001-08:00

A request was received for the calendar on the client upload pages to be in local time rather than GMT. This has been implemented.

Transcripts for unbound jobs

2011-01-21T12:28:00.000-08:00

A request was received for transcripts for unbound jobs (jobs where the requirement is something other than one transcript per sound file) to be downloadable via the client login. This has been implemented.

Job "add time" issue

2010-12-22T04:55:00.000-08:00

An issue was reported whereby when a job was manually added it was displaying the job add time according to server time. This has been changed, and account time is now being used.

Upload Report issue

2010-12-10T05:58:00.000-08:00

An issue was reported whereby a coding error appeared if an uploader requested an upload receipt after the expiry of an upload session. This has been rectified.

Primitive Uploader

2010-12-09T07:42:00.002-08:00

An issue was reported whereby on completion of upload using the Primitive Uploader, the completion text was not displaying. This has been fixed.

Adding new clients

2010-12-09T07:42:00.000-08:00

An issue was reported whereby when an unrecognised client uploaded and the administrator added them as a new client, some of their information was saving in their client profile but not in jobs they had already added. This has been fixed.

Upload tools

2010-12-06T06:31:00.000-08:00

On the upload tools page, ScribeManager users may now opt to display only some of the upload tools if they wish. The Standard Uploader tool will no longer be displayed for all users except by special request.

Alteration in default email wording

2010-12-06T06:30:00.001-08:00

In the default transcript email to clients, "Minutes claimed" has been changed to "Audio minutes" on request.

Jobs List page search box

2010-12-01T01:57:00.000-08:00

Some administrators were not aware that the Enter key should not be pressed after entering a search term on the Jobs List page. The default text in the search box has been altered to clarify this.

Names of uploading files displayed

2010-11-26T05:07:00.001-08:00

The names of files on the Jobs List page are now displayed in all situations, even before they are fully uploaded and converted.

Upload report issue

2010-11-25T03:20:00.000-08:00

An issue was reported whereby a coding error was displayed when an administrator requested an upload report after adding a file. Since upload reports are non-essential for administrators, that feature has been disabled.

Optional hiding of typist records

2010-11-18T09:07:00.000-08:00

A request was received to programme the option of hiding transcription records from typists. This has now been complied with.

Manuals updated

2010-11-01T02:56:00.001-07:00

Updated manuals have now been published and are available for download at:
http://www.scribemanager.com/manuals.html

URL adder

2010-11-01T02:55:00.000-07:00

It is now possible to add URLs to ScribeManager instead of sound files. This means the file is hosted on a third-party site such as YouSendIt, rather than on ScribeManager. To add a URL, create the job, then go to the Job Edit page, then go to "To add a sound file, click here".

Files added in this way are not automatically converted or timed.

Billing system altered

2010-11-01T02:53:00.000-07:00

ScribeManager's billing system has of today been changed from "per MB" to "per line". This brings ScribeManager into line with medical transcription workflow systems, allows for greater predictability of costs, and enables a wider range of features. The standard rate is US $0.0015 per line. Invoicing will now take place at month-end, not on a "real-time" basis.

To view full revised costings, go to http://www.scribemanager.com/about.html and select the profile that describes you, then click "here" to see costings.

Upload receipt

2010-10-27T04:58:00.000-07:00

A request was received for the upload receipt link to be made more prominent. This has been complied with.

Apostrophe issue corrected

2010-10-27T04:56:00.000-07:00

An issue was reported where apostrophes in a transcriber's name were conflicting with code on the Edit Job page. This has been corrected.

External file transfer systems integrated

2010-09-27T04:53:00.000-07:00

ScribeManager clients can now accept file uploads not just via ScribeManager's built-in upload tools but also via any file transfer service that delivers file downloads via a URL, such as YouSendIt.

Email address required on upload

2010-09-06T06:32:00.001-07:00

It was previously possible for a client to upload files without identifying themselves with an email address. This has been altered and an email address is now mandatory.

Cookies issue

2010-09-02T03:19:00.000-07:00

A issue was reported in which, in rare circumstances, an admin clicked a client's magnifying glass to log in as the client, and received a coding error. This was being caused by a failure of some browser configurations to store cookies. A message was added to ScribeManager advising the user simply to close down the browser window containing the error and reopen it. Doing that should store the cookie, and the page will now be visible.